During her talk, she wanted to teach the audience how to read and talk. She started off by giving us steps on how to master these things stated above.For number one, she states “Don’t multitask.” She wants you to be present and in that moment. Don’t be thinking about other things. Don’t be half in it and half out of it. Don’t parifitate. If you want to state your opinion without any comments or argument, write a blog. You need to enter every conversation assuming you have something to learn from it. Set aside your personal opinion. True listening requires a setting aside of oneself. Everyone you will ever meet knows something you don’t . Use open-ended questions when communicating with people. Start your questions with who, what, when, where, why and how. If you put out a complicated question, you will get a simple answer. Try asking them more questions along with your first question. Go with the flow!