Snapchat is a very popular app for iPhone users. However, its first (and arguably most) important issue of usability is the fact that only iPhone users can use the app. It is not available to Blackberry, Android, etc. In addition, Snapchat constantly updates and changes their features which is confusing to users because icons/button images change every so often and even some icons meanings change. In addition, Snapchat is very difficult to use while multitasking. It involves concentration because it involves constantly looking at the screen to look at icons, it involves 2 hands to take pictures and type. Therefore, it DEFINITELY should not be used while driving. Since Snapchat is constantly updating it would be impossible for people who are blind to use it. The layout is constantly changing and there are no voice prompts. Another issue is that it may not be easy for the elderly to navigate due to the fact that it does not allow you to zoom in and does not offer voice prompts so that the elderly can’t read it. However, the app is not necessarily made for elderly people since it primarily is designed for millenials.

With all of these usability issues, it is a wonder that Snapchat is still so popular. Despite the fact that the audience it caters to may be slimmer than most apps, it is highly sought out among millenials.