Both accessibility and universal design are process or approaches to design that make it easier for everyone to use, especially those with disabilities or handicaps. This can range from a variety of different things, such as design of physical space, customer service problems, design of products, design of websites, how employees are trained, etc. Both of these approaches are extremely important to creating things that are accessible to all people. There are a few differences between the two though that help create an important distinction. Accessible design is a design process in which the needs of people with disabilities are specifically considered. This process is most known as requirements found under the Americans with Disabilities Act and Amendment Act. Universal Design is the design of products and environments to be usable by everyone, to the greatest extent possible, without need for adaptation or specialized design. There are many reasons why a company might decide to use one or both of these processes in their products. For example, it is useful and marketable to people with disabilities. Also, due to the nature of its design, products made with these guidelines are easy to understand regardless of experience with the technology. I believe it is important to keep these processes in mind when designing a product. It seems like a no-brainer to me; these processes make your products more usable by a wider range of people, which in turn will result in more profit.