Cheleste Headlee’s “10 ways to have a better conversation” talks about the different ways to start and engage in conversations. The speaker talks about how people engage differently with other people and how the normal way – nodding your head so that the other person knows you are paying attention, engaging in small talk, and leaving an awkward silence – is not exactly the right way to speak.
Headlee gives 10 ways to have a better conversation. The first one she mentioned was to not multitask. That is absolutely true because when you start to talk to a person, it is unprofessional to listen or speak to them while doing something else.
Number 5 states that if you don’t know what the other person is talking about, say that you don’t know. Nodding your head and pretending to know what the other person is saying is not a very nice thing to do. Just saying that you don’t know is being honest and it makes the other person think that you are actually listening to them and want to know.